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Frequently Asked Questions (FAQ)
Allow yourself to forget about maintenance and enjoy the safety, protection, and durability that our synthetic palapas offer.
Synthetic palm is a product made in Mexico. The manufacturing plant is located in Cancún, Quintana Roo, and we distribute it to any part of the world.
It is made from virgin high-density polyethylene, a UV-protective additive to repel sunlight, pigments to simulate the color of natural palm, and optionally a fire retardant can be incorporated to prevent combustion in case of fire. All these components are carefully mixed before the leaf manufacturing process to ensure a high-quality product.
It does not spread fire, requires no maintenance, is waterproof, highly durable, immune to harmful fauna, retains its aesthetic appearance, does not rot, does not crack, has no light leaks inside, repels sunlight, has a 20-year written warranty and a useful life of over 30 years, and withstands Category 2 hurricane winds (177 km/h), even though in practice it has resisted stronger hurricanes.
Natural palm is a lifeless product that degrades and weakens quickly, losing its fresh appearance after installation; it stains and rots gradually, losing strength and ignites very easily from grill embers, fireworks sparks, or a cigarette butt and burns immediately. During periods of intense sunlight, a piece of glass can act as a magnifying lens and easily cause a natural palapa to catch fire. Synthetic palm is the result of a manufacturing process using materials ideal for withstanding the elements, maintaining its aesthetic look, not spreading fire, and having a useful life of over 30 years.
Although it is a very subjective matter, we can say that synthetic palm bears a great resemblance to natural palm.
None in particular—just avoid using it as flooring or walking on it, and do not expose it to stoves, boilers, or other heat sources to prevent the leaves from deforming.
Yes, 20 years for manufacturing defects causing cracking, tearing, or breakage due to winds of up to 177 km/h, and it has a useful life of over 30 years.
No, we are not aware of any product sold with that type of insurance, nor is it included in the warranty.
The leaves are sold by the square meter, and accessories such as ridges and finishing cones are sold by piece.
For more information, we suggest you consult directly with our sales representatives. Delivery location is Cancún, Quintana Roo, and it can be shipped anywhere in the world at the customer’s expense. Prices are subject to change without notice.
No, freight to destination, installation, structure, fasteners, and labor for installation are not included in the price of synthetic palm. All these materials and services are quoted separately.
Yes, it is sold by boxes. For the “Caribe” model, a box contains 12 square meters; for the “Pacifico” model, a box contains 9 square meters.
Delivery can be immediate, depending on stock at the time of order and the quantity required.
Synthetic palm is packed in cardboard boxes measuring 0.83 cm long, 0.64 cm wide, and 0.22 cm high. In the Caribe model, 84 standard leaves fit, equivalent to 12 square meters. Up to 20 boxes can be stacked on a wooden pallet, with a capacity of 240 square meters. The estimated weight per square meter is 3.9 kg. In the Pacifico model, 63 standard leaves fit, equivalent to 9 square meters. Up to 20 boxes can be stacked on a wooden pallet, with a capacity of 180 square meters. The estimated weight per square meter is 4 kg.
The price of palm is quoted in dollars because the raw materials used in its manufacture are imported and paid for in dollars. The exchange rate applied is the one published in the Official Gazette of the Federation in effect at the time of payment.
The cost of fasteners and installation. If it is a new palapa, the cost of the structure; if it is a renovation of an existing palapa, the removal of damaged material and restoration of the structure. In hot or humid climates, it is recommended to use stainless steel fasteners to avoid corrosion.
Length, width, roof pitch angle, roof height, possible windows, and other project-specific characteristics determine how many square meters are needed to cover that structure and the waste from cuts and adjustments.
Yes, the photos are not edited.
Yes, it stays cool, does not heat up, is not toxic, and perfectly withstands the elements.
The leaves are attached to the supporting structure.
On any inclined surface of any solid material or on a wooden or metal structure serving as a base to build a palapa, gazebo, ranch, cornice, roof, pergola, etc.
Yes, it is generally recommended that the structure have at least a 30° incline angle (45° is optimal) so that rainwater does not accumulate. The horizontal elements, which can be wood or metal (known in different regions as giles, bajareques, varillas, or bolillos), should be placed 20 cm apart center-to-center.
Yes, we have an installation manual that explains the procedure in detail. The leaves are spliced and placed horizontally from bottom to top, overlapping vertically by approximately 5 cm, one on top of another, and screwed onto the horizontal elements. It is generally recommended that in the first row, 2 or 3 leaves overlap so that the “fringes” hanging from the edge look abundant. From the second row onward, only one leaf is placed. In conical or round structures, a special cone we manufacture is placed to finish the tip of the palapa or umbrella. In ridge structures, special leaves called “cumbreras” are placed to cover the top on both sides.
Our business group has two certified companies specializing in synthetic palm installation, experts in building new palapa structures and remodeling existing palapas, who can provide our clients with a complete comprehensive service.
Our business group has two companies specializing in building new palapa structures and remodeling existing ones, which can assist clients in drafting plans and executing their projects. If the client has already drafted a project, we help quantify the material needed and suggest how to optimize the installation of synthetic palm.
No, in some regions we do not have specialists in palapa construction and synthetic palm installation; however, our product is easy to install and we provide a descriptive manual to train and advise local personnel, avoiding unnecessary expenses.
Yes, following the parameters mentioned in our installation manual. It is very easy.
Training can be done via video conference and is free of charge, unless the trainer must travel to a location outside of Cancún, Quintana Roo.
We accept bank transfers and credit/debit card payments with Visa, Mastercard and American Express. We process your payments securely.