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Frequently Asked Questions (FAQ)
Forget about maintenance and enjoy the safety, protection and durability that our synthetic palapas offer you.
The synthetic palm is manufactured in a production plant located in Cancún, Quintana Roo, and is a product made in Mexico. We distribute worldwide.
It is made primarily with an industrial formula containing virgin high-density polyethylene, mixed with various additives, including a fire retardant.
These are carefully blended before the sheet manufacturing process to ensure a high-quality product.
It is safe, does not spread fire, requires no maintenance, is waterproof, weather-resistant, highly durable, pest-proof, maintains its aesthetic appearance, does not rot or crack, does not allow light to enter, repels sunlight, has a written guarantee and withstands Category 2 hurricane winds (177 kilometers per hour), although it has actually withstood the passage of higher category hurricanes.
Natural palm thatch stains, degrades, rots, and quickly loses its aesthetic appeal. Most alarmingly, it ignites very easily, even with grill embers, firework debris, or a cigarette butt, and burns instantly. During periods of intense sunlight, a piece of glass exposed to the sun's rays can act like a magnifying glass, easily setting a natural thatch ablaze.
Synthetic palm thatch is the result of a manufacturing process that uses materials designed to withstand harsh weather, maintain its aesthetic appearance, prevent the spread of fire, and offer a much longer lifespan than natural palm.
While this is subjective, we can say that synthetic palm looks very similar to natural palm.
None in particular, only that it should not be used as flooring, that one should not walk on the roof, and that it should not be exposed to stoves, boilers, or other heat-generating appliances to prevent the leaves from becoming deformed.
Yes, both versions we manufacture are guaranteed. The spark-resistant palm has a 12-year warranty, and the reinforced fire-resistant version has a 20-year warranty against manufacturing defects.
Both are guaranteed against cracks, tears, or breakage caused by hurricane-force winds of up to 177 kilometers per hour (Category 2 on the Saffir-Simpson scale).
The sheets are sold by the square meter, and accessories such as ridge caps and trims are sold individually.
For more information, we suggest you consult directly with the factory sales advisors. Worldwide shipping is available at the customer's expense. Prices are subject to change without notice.
The cost of shipping from the factory located in Cancún, Quintana Roo, to the customer's chosen destination.
If it's a new palapa, the cost of the structure and the installation of the synthetic thatch must be considered. If it's the renovation of an existing palapa, the cost of dismantling the damaged material and restoring the structure, in addition to the installation of the synthetic thatch, must be considered.
All these materials and services are quoted separately and are not included in the price of the synthetic thatch.
Yes, it's sold by the box. One box of the "Caribbean" model contains 12 square meters, and one box of the "Pacific" model contains 9 square meters.
Delivery can be immediate, depending on stock availability at the time of the order and the quantity required.
The synthetic palm is packaged in cardboard boxes measuring 0.83 cm long, 0.64 cm wide, and 0.22 cm high.
The Caribe model contains 84 standard sheets, equivalent to 12 square meters. Up to 20 boxes can be stacked for transport on a wooden pallet, with a capacity of 240 square meters. The estimated weight per square meter of the synthetic palm is 3.9 kg.
The Pacífico model contains 63 standard sheets, equivalent to 9 square meters. Up to 20 boxes can be stacked for transport on a wooden pallet, with a capacity of 180 square meters. The estimated weight per square meter of the synthetic palm is 4 kg.
The price of palm oil is quoted in dollars because the raw materials used in its production are imported and paid for in dollars.
The exchange rate applied is the one published in the Official Gazette of the Federation and in effect at the time of payment.
The length, width, roof slope, roof height, presence of windows, and other characteristics of each project, as these factors determine how many square meters are needed to cover the structure and the amount lost due to cuts and adjustments.
Yes, the photos are not edited.
Yes, it stays cool, does not heat up, is not toxic, and perfectly withstands the elements.
The leaves are attached to the support structure, preferably with screws.
On any inclined surface of any solid material or on a structure, whether made of wood or metal, that serves as a base for the construction of a palapa, gazebo, ranch, cornice, roof, pergola, etc.
Yes, it is generally recommended that the structure have a minimum tilt angle of 30° (45° is optimal) to prevent rainwater accumulation.
The horizontal elements of the structure, which can be made of wood or metal, should be placed 20 centimeters apart on center.
Yes, we have an installation manual that explains the procedure in detail.
The leaves overlap and are placed horizontally from bottom to top, overlapping vertically by about 5 centimeters, one on top of the other, and then screwed to the horizontal supports. It is generally recommended to place the first row of leaves with two or three overlapping leaves, so that the fringes hanging along the edge of the palapa are abundant. From the second row onward, a single leaf is used.
For conical or round structures, a special cone of our manufacture is used to finish the top of the palapa or umbrella.
For structures with a ridge beam, special leaves called "ridge caps" are used to cover the top of the palapa on both sides.
Our company has certified personnel for the installation of synthetic thatch, specialists in the construction of new palapas and in the remodeling of existing palapas, who can provide our clients with a complete and comprehensive service.
Our company has specialists in the construction of new palapas and the remodeling of existing ones, who can advise our clients on the development of plans and the execution of their projects.
If the client already has a project underway, we help them quantify the necessary materials and suggest ways to optimize the installation of the synthetic thatch.
No, in some regions we don't have specialists dedicated to this work. However, we offer training to local staff so they can perform it correctly and provide them with all the necessary support, including avoiding unnecessary travel and transportation expenses. We have a detailed installation manual.
Yes, we can do it in person or by video conference, depending on the distance.
Videoconference training is free, unless the trainer has to travel to a location outside of Cancun, Quintana Roo.
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